Shipping & Delivery Policy

Last updated: 20 September 2026

This policy applies to orders placed with Wellbeing Pets, a trading name of Wellbeing Vitamins Limited.

Delivery charges

Delivery charges are shown at checkout before you place your order. Free delivery is available on selected products and will be shown where applicable.

Delivery times

Estimated delivery times may vary by product, supplier and delivery service. The delivery estimate shown on the product page, basket or checkout is the best guide for your order.

Unless a different delivery period has been agreed with you, we will arrange for goods to be delivered without undue delay and within 30 days of the contract being made.

Orders containing products from different suppliers

Some products are supplied through third-party fulfilment partners, including suppliers connected through Shopify Collective. If your order contains items fulfilled by different suppliers, they may be dispatched separately and arrive in more than one parcel.

You will not be charged additional delivery fees after checkout unless you expressly agree to them.

Tracking

Where tracking is available, details will normally be sent by email or made available through your order information. Some delivery services or supplier-fulfilled orders may provide different levels of tracking.

Delivery address

Please check your delivery address carefully before placing your order. Contact us as soon as possible if you notice an error. Once an order has entered fulfilment, we may be unable to change the address.

Delays

Occasionally deliveries may be delayed by couriers, severe weather, stock issues or other events outside our reasonable control. If we become aware of a significant delay, we will take reasonable steps to keep you informed.

Missing or damaged parcels

If your order has not arrived within the expected timeframe, or arrives damaged, email Wellbeingpetsuk@gmail.com with your order number and details of the issue. Please retain packaging and provide photographs where reasonably requested for a damage claim.

International delivery

We only offer delivery to destinations made available at checkout. If a country or region is not available at checkout, we are not currently offering delivery there.