Returns, Refunds & Cancellation Policy

Last updated: 20 September 2026

We want our returns process to be clear and straightforward. This policy does not limit your statutory consumer rights.

Your right to cancel an online order

For most goods bought online, you may cancel without giving a reason by telling us within 14 days after the day you receive the goods. If an order is delivered in separate parts, the cancellation period generally runs from receipt of the last part.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

How to cancel or request a return

Email Wellbeingpetsuk@gmail.com and include your order number, the item(s) you wish to return and the reason if you would like to provide one.

Please wait for return instructions before sending anything back. Some products are fulfilled by different suppliers, so the correct return address may vary. Do not send returns to a supplier or our registered office unless we have instructed you to do so.

Change-of-mind returns

Unless we tell you otherwise, you are responsible for the direct cost of returning goods when you cancel because you have changed your mind. Please use suitable packaging and obtain proof of postage.

You may inspect goods as you reasonably would in a shop. We may make a lawful deduction from a refund if handling beyond what is reasonably necessary has reduced the value of the goods.

Health and hygiene exceptions

Where the law permits, the right to cancel may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken. This may be relevant to certain pet supplements, grooming or care products depending on the product and its packaging.

This exception does not affect your rights if the goods are faulty, damaged, not as described or otherwise do not conform to the contract.

Faulty, damaged or incorrect goods

If an item is faulty, damaged, not as described, or you receive the wrong item, contact us promptly at Wellbeingpetsuk@gmail.com. Your remedies will be handled in accordance with your statutory rights, which may include refund, repair or replacement depending on the circumstances.

Refunds

For a valid change-of-mind cancellation, we will refund the price paid for the returned goods and, where required by law, the cost of the standard outbound delivery option. If you chose a more expensive delivery option, we do not have to refund the extra amount above the standard delivery cost.

We may withhold the refund until we receive the goods back or you provide evidence that they have been sent back, where the law allows. Refunds are normally made to the original payment method and within the legally required timeframe.

Model cancellation form

You do not have to use this form, but you may copy and email it to us:

To: Wellbeing Pets / Wellbeing Vitamins Limited, Wellbeingpetsuk@gmail.com

I hereby give notice that I cancel my contract for the sale of the following goods:
Order number:
Goods:
Ordered on / received on:
Name:
Address:
Email:
Date: